Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCINF408C Mapping and Delivery Guide
Comply with information requirements of the aged care and community care sectors

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCINF408C - Comply with information requirements of the aged care and community care sectors
Description This unit describes the knowledge and skills required by the worker to undertake administrative duties, including documenting in client records and contributing to the development and monitoring of service delivery plans in accordance with organisation and duty of care requirements
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit may apply to work in a range of community service contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Maintain accurate records
  • Demonstrate understanding of the purpose of health/service records
  • Provide written reports and workplace forms that are clear, concise, factual and reflect legal and organisation requirements
  • Document in the client's health/service records according to organisation protocols
  • Follow organisation protocols to protect confidentiality of the client's health/service records
  • Use basic health terminology and common abbreviations appropriately
       
Element: Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities
  • Assist in completing assessment tools and collecting data
  • Participate in case conferences according to organisation protocols
  • Identify and incorporate the client's preferences when assisting in development of service delivery plan
  • Demonstrate basic understanding of the funding and assessment tools utilised in the organisation/ service
  • Report changes in client needs, abilities and circumstances to supervisor and/or health professional
  • Contribute information when the service delivery plan is reviewed
  • Provide feedback to supervisor and/or health professional regarding strategies that are effective or are ineffective in meeting identified client needs
  • Notify supervisor and/or health professional of a client's refusal to participate in activities outlined in the service delivery plan
  • Provide accurate verbal reports to supervisor, colleagues and/or health professionals
       
Element: Comply with the administration protocols of the organisation
  • Complete workplace forms and documents in accordance with organisation timeframes, protocols and procedures
  • Store and maintain organisation information in accordance with organisation protocols and procedures
  • Select and use equipment appropriate to the task according to organisation procedures and manufacturer's instructions
  • Deal with issues and problems and arising from operation of equipment in accordance with organisation protocols
  • Promptly respond to inquiries and requests according to established procedures and by using appropriate communication equipment
       
Element: Work within a legal and ethical framework to meet duty of care requirements
  • Demonstrate basic understanding of legislation and common law relevant to work role
  • Recognise potential ethical issues and dilemmas in the workplace and discuss with appropriate person
  • Recognise unethical conduct and report to appropriate person
  • Apply organisation procedures to recognising and responding when client rights and interests are not being protected
  • Follow organisation policy and protocols when managing a complaint
  • Recognise witnessed signs consistent with financial, physical or emotional abuse of client and report to appropriate person
  • Demonstrate understanding of role and responsibilities of legal guardians
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment may include:

Observations

Questioning

Evidence gathered from the workplace environment

Demonstration over a period of time to ensure consistency of performance

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Legal aspect of documentation

Purpose of client records

Confidentiality and security of records

Basic health terminology

Common abbreviations used in the sector

How to complete assessment tools

How to identify and incorporate a client's personal preferences

How to assist with the collection of data

How to assist in identifying clients needs

How to participate in case conferences

Relevant assessment tools and funding sources

Essential skills:

It is critical that the candidate demonstrate the ability to:

Maintain accurate records

Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities

Comply with the administration protocols of the organisation

Work within a legal and ethical framework to meet duty of care requirements

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

providing handovers

providing documentation in records

liaison with supervisors

use of information systems and technology

Apply language, literacy and numeracy competence appropriate to the requirements of the organisation and client group:

this may range from oral communication skills if reporting verbally, to writing skills if filling in work forms

workplace forms may also vary in complexity

language used would most commonly be English however a community language may be appropriate according to the organisation's policies

Apply oral communication skills required to fulfil the job role in the organisation/ service:

oral skills may include listening to enquiries to providing simple factual information relevant to the workplace and client group

language used may be English or community language depending on the client group

Apply literacy competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace:

writing skills may range from the need to fill out a simple form to completion of a short report

language used would most commonly be English however a community language may be appropriate according to the organisation's policies and accreditation requirements

reading skills may range from understanding the names on envelopes/correspondence to reading pamphlets to determine their relevance to an enquiry

Apply numeracy competence required to fulfil the procedures of the organisation/ service, and according to the support available in the workplace:

numeracy tasks may range from the need to count supplies to recording information on an organisation form

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Factors to be considered when working within a plan of care include:

Accountability

Individual treatment plan

Personality of aged person

Expectations of aged person

Health status of aged person

Environment

Changes in behaviour may include:

Substance abuse

Distress

Agitation

Aggression

Sleeplessness

Withdrawal

Disorientation

Confusion

Changes in behaviour may be reported verbally or written, and may include:

Telephone reports

Face-to-face reports

Written reports

notes

memos

client records

specially designed report forms

Records and case history may include:

All records related to the aged person's health status

Assessments

Plans of care

Progress notes

Test results

Continence management charts and activities programs

Appropriate person may include:

Administrator

Colleagues

External agencies (complaints and advocacy services and professional registering authorities)

Health professionals

Immediate supervisor

Law enforcement officers

Member of senior management

Other health workers

Relative or other responsible person

Senior manager

Workplace forms may include:

Job sheets, time sheets, rosters

Client contact registers including telephone calls

Meeting registers and records

Purchase orders and invoices

Promotional materials

Records may be:

Accounting records e.g. account for payments, petty cash payments, purchases

Client records e.g. client statistics, client details, contact numbers etc.

Assessment and referral records

Records of jobs/clients attended

Sign on/sign off sheets

Purpose designed report forms

Store and maintain organisation informationincludes:

Manual and computer filing

Data base

Management of computer directories

Equipment includes:

Answering machines

Appliances

Computers

Email

Fax machines

Machinery

Maintenance equipment

Microwave ovens

Photocopiers

Telephones

Two-way radios

Cleaning equipment

Vehicles

Maintenance of equipment is:

According to routine maintenance instructions and responsibilities of the job role

Inquiries and requests may be internal and external via:

Telephone calls

Facsimiles

Letters

Email

Internal office memos

Personal visits

Reports may be in English or community languages as required by the organisation/service:

Verbal or written

Memos

Letters

Records

Chart reports

Notes

Organisation policy and protocolsinclude those relating to:

Filing and indexing

Security

Circulation

Confidentiality

Key statutory and legislative regulatory requirements may include those related to:

Privacy legislation

Health records legislation

Equal employment opportunities

Discrimination and harassment

Residential and community services

Poisons and therapeutics

Registration and practice of health professionals

Pharmaceutical benefits

Occupational health and safety

Freedom of information

Public health

Building standards

Criminal acts

Report may be, and include:

Verbal:

telephone

face-to-face

Non-verbal (written):

progress reports

case notes

incident reports

Rights may include:

Privacy

Confidentiality

Dignity

Freedom of association

Informed choice

To lodge a complaint

Right to express ideas and opinions

To an agreed standard of care

Rights are detailed in:

Legislation

Industry and organisation service standards

Industry and organisation codes of practice and ethics

Accreditation standards

International and national charters

Principles of access and equity may include:

Creation of a client orientated culture

Non-discriminatory approach to all individuals using or accessing the service

Respect for individual differences

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Demonstrate understanding of the purpose of health/service records 
Provide written reports and workplace forms that are clear, concise, factual and reflect legal and organisation requirements 
Document in the client's health/service records according to organisation protocols 
Follow organisation protocols to protect confidentiality of the client's health/service records 
Use basic health terminology and common abbreviations appropriately 
Assist in completing assessment tools and collecting data 
Participate in case conferences according to organisation protocols 
Identify and incorporate the client's preferences when assisting in development of service delivery plan 
Demonstrate basic understanding of the funding and assessment tools utilised in the organisation/ service 
Report changes in client needs, abilities and circumstances to supervisor and/or health professional 
Contribute information when the service delivery plan is reviewed 
Provide feedback to supervisor and/or health professional regarding strategies that are effective or are ineffective in meeting identified client needs 
Notify supervisor and/or health professional of a client's refusal to participate in activities outlined in the service delivery plan 
Provide accurate verbal reports to supervisor, colleagues and/or health professionals 
Complete workplace forms and documents in accordance with organisation timeframes, protocols and procedures 
Store and maintain organisation information in accordance with organisation protocols and procedures 
Select and use equipment appropriate to the task according to organisation procedures and manufacturer's instructions 
Deal with issues and problems and arising from operation of equipment in accordance with organisation protocols 
Promptly respond to inquiries and requests according to established procedures and by using appropriate communication equipment 
Demonstrate basic understanding of legislation and common law relevant to work role 
Recognise potential ethical issues and dilemmas in the workplace and discuss with appropriate person 
Recognise unethical conduct and report to appropriate person 
Apply organisation procedures to recognising and responding when client rights and interests are not being protected 
Follow organisation policy and protocols when managing a complaint 
Recognise witnessed signs consistent with financial, physical or emotional abuse of client and report to appropriate person 
Demonstrate understanding of role and responsibilities of legal guardians 

Forms

Assessment Cover Sheet

CHCINF408C - Comply with information requirements of the aged care and community care sectors
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCINF408C - Comply with information requirements of the aged care and community care sectors

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: